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Cisco SRP527W Mozilla Firefox 9 Issue – Not a Bug Apparently!

January 25th, 2012 1 comment

We just bought a newly realease Cisco SRP527W Modem Router (or Services Ready Platform as Cisco likes to call it) (part number SRP527W-U-E-K8 and the first thing I tried to do is get it setup.  Like many people I use Mozilla Firefox and like many people I have the latest version which happens to be 9.0.1.  I had no problem access the Web Based Configuration Utility by going to the default 192.168.15.1 IP address of the router, but when I started trying to browse around I noticed some really really strange stuff going on.  When I clicked on the tabs in teh SRP527W Configuration Utility it would go to the wrong screen and when i clicked in the panel on the left the top heading in the content area would not change, but the content would!  I found this behaviour really strange, so I decided to try Internet Explorer and Google Chrome.  I tried both and it seemed to work fine.  I also tried Firefox 5 which I had running on another machine, that also seemed to work.  This to me seemed like a bug or incompatibility that Cisco should know about, so I called Cisco Small Business support and after waiting for over an hour on the line I was put at the start of the queue again so I hung up and called back to finally get a person by selecting Managed Switches as the option (even though my issue had nothing to do with managed switches).  The lady was very nice but when I explained the issue and asked if she could record it as an issue with the Cisco SRP527W and Firefox 9 compatibility she tried to convince me it’s not an issue at all and that I should install the Firefox IETabs extension.  Seriously?  I told her that it’s friggin year 2012 and it’s Cisco, not some no-name brand that we purchased because we expected the product to just work and not have configuration or performance issues (which is why we bought it in the first instance).  The other IT guy in the room almost pissed himself laughing as I was trying to explain to her that it’s in Cisco’s interest to record this as an issue and not ignore and at least make it clear in some online doco that there’s currently a compatibility issue with Firefox 9 and that as a workaround people should use a different browser.  The lady told me she’ll let the engineers know, but when I asked her to give me a case number she said she can’t… which basically means she hasn’t logged it and probably won’t.  So, I figured the next best thing is to write a blog post so that anyone having issues with Cisco SRP527W with Firefox 9 will know that there is in fact an issue and the workaround is to use Internet Explorer, Chrome or an older version of Firefox.  Perhaps it’s a Firefox issue, but as the product maker Cisco should at least acknowledge the issue and make it clear to customers what to do, but I guess they like wasting their time and money on customer dealing with incompetent support staff who try to convince seasoned IT professionals that an issue isn’t an issue or not an issue with their product.

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RocketRAID 640 Base System Device Driver Problem due to PLX PEX 8609-8A50BC

December 3rd, 2011 52 comments

I have recently bought a High-Point RocketRAID 640 card so that I can run some SSDs in a RAID. After installing the card by following the instructions I found that the system started getting a driver issue with Base System Device. After considerable searching on the internet I have found a post on a forum about this issue (RocketRAID Base SYstem Device Driver Problem). The issue is basically that there are no drivers for the PLX PEX 8609-BA50BC bridge chip that is used on the RocketRAID card. So, what I have done is emailed HighPoint and asked them to send me the drivers (which is apparently what they did to resolve the issue for the guy at Tweak Town who tested their device). I’m not sure why on earth they don’t just publish the driver or stick it onto their CD that comes with the card. I will update this post if I get the driver from them. Read more…

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